Shipping policy
Last updated: July 8, 2026
This Shipping Policy explains how shipping works for orders placed through the Omtilo online store.
1. Shipping destinations
We ship to the countries and regions shown at checkout.
If your country or region is not available at checkout, we currently do not ship there.
2. Shipping costs
Shipping costs are calculated and shown at checkout before you confirm your order.
Any available shipping options, estimated delivery times and additional charges will be displayed before payment.
3. Order processing
Orders are processed after payment has been received or authorised.
Processing times may vary depending on order volume, product availability, fulfilment capacity, holidays or events outside our reasonable control.
4. Delivery times
Estimated delivery times are shown at checkout where available.
Delivery times are estimates and may vary depending on your location, the carrier, customs checks, public holidays, weather conditions, strikes, technical issues or other events outside our reasonable control.
If no specific delivery time is agreed, your order will be delivered within the period required by applicable consumer law.
5. Carriers and tracking
Orders may be shipped with different carriers depending on your location, the shipping method selected and the order.
Once your order has shipped, you will receive a shipping confirmation by email with tracking details where available.
Tracking information may take some time to update after shipment.
6. Delivery issues
If your order is delayed, missing or appears to be delivered but has not been received, please contact us at care@omtilo.com with your order number.
We will review the issue and, where needed, work with the carrier to investigate.
7. Incorrect or incomplete address
Please make sure your shipping address is complete and correct before placing your order.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If an order is returned to us because of an incorrect or incomplete address, we may ask you to pay the additional shipping cost to resend it.
8. Risk of loss
Risk in the products passes to you when you, or a person designated by you, physically receives the products.
9. Contact
For shipping questions, please contact:
Omtilo
Meerstraat 83
3300 Tienen
Belgium