Cancellation policy

Last updated: July 8, 2026

This Cancellation Policy explains how Omtilo subscriptions work and how you can skip, pause or cancel them.

1. Subscriptions

Some Omtilo products may be available as a subscription, such as “Subscribe & Save”.

When you choose a subscription, the product is delivered on a recurring basis at the interval you select. The available intervals, price, discount and shipping costs are shown before you complete your order.

By starting a subscription, you authorise us to charge your selected payment method automatically for each recurring order until the subscription is cancelled.

2. No minimum commitment

Unless clearly stated otherwise before purchase, Omtilo subscriptions have no minimum commitment.

You can skip, pause or cancel your subscription at any time. There is no cancellation fee.

3. How to manage or cancel your subscription

You can manage, skip, pause or cancel your subscription through your customer account or subscription management link, where available.

You can also contact us at:

care@omtilo.com

Please include your order number or the email address used for your subscription so we can help you faster.

4. Timing of cancellation

Changes to your subscription apply to future orders.

To avoid being charged for your next subscription order, please skip, pause or cancel before the next order is processed.

If an order has already been processed, shipped or delivered, your cancellation will apply to future orders. Your statutory rights for the processed order may still apply as described in our Return and Refund Policy.

5. Confirmation

We will confirm your cancellation by email.

If you contact us by email to cancel, your cancellation is effective once we have processed and confirmed your request. We will handle cancellation requests as quickly as reasonably possible.

6. Right of withdrawal and returns

Your statutory consumer rights are not affected by this Cancellation Policy.

Your right of withdrawal and any returns or refunds for delivered products are handled in accordance with our Return and Refund Policy.

For health protection and hygiene reasons, sealed cosmetic products cannot be returned once they have been opened, unsealed, used or damaged after delivery.

7. Price, product or subscription changes

We may update subscription prices, discounts, products, delivery intervals or terms from time to time.

If a change affects an active subscription, we will notify you in advance where required, so you can decide whether to continue, change or cancel your subscription.

If a subscribed product becomes unavailable, discontinued or replaced, we may contact you about available options or cancel the affected subscription.